Welcome to Remote AE! These Terms of Service (“Terms”) govern your access to and use of our website (https://remoteae.com/) and our services. By using our website and services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Services Provided

Remote AE provides remote assistant services for architecture, engineering, and construction firms. Our services include but are not limited to administrative support, project management, drafting, engineering support, and related professional assistance.

2. Eligibility

To use our services, you must be at least 18 years old and have the authority to enter into a legally binding agreement.

3. Account & Registration

Some features may require you to provide personal and business information. You agree to provide accurate, current, and complete information. We reserve the right to suspend or terminate your access if we believe the information provided is inaccurate or incomplete.

4. Payment & Subscription

Our services operate on a subscription basis. Pricing details are available on our website.
Payments must be made in accordance with the agreed-upon schedule.
We offer a 30-day money-back guarantee if you are not satisfied with our service.
If you require a replacement assistant within the first year, we offer up to two replacements at no additional charge.

5. User Responsibilities

You agree to use our services lawfully and for professional purposes.
You shall not engage in activities that could harm or disrupt our services, including unauthorized access or distribution of confidential information.
You are responsible for the actions of any employees or representatives using our services on your behalf.

6. Confidentiality & Data Protection

We respect your privacy. By using our services, you agree to our Privacy Policy (available here). We implement industry-standard security measures to protect your data but cannot guarantee complete security.

7. Intellectual Property

All content, branding, and materials on our website are owned by Remote AE and protected by intellectual property laws. You may not copy, distribute, or use any of our content without prior written permission.

8. Service Modifications & Termination

We reserve the right to modify, suspend, or discontinue any part of our services at any time.
You may cancel your subscription by providing notice before your next billing cycle.
We may terminate your access if you violate these Terms.

9. Limitation of Liability

Remote AE is not responsible for indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the total fees paid by you in the past three months.

10. Dispute Resolution

Any disputes shall be resolved through negotiations or, if necessary, arbitration in accordance with applicable laws.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the updated Terms.

12. SMS Messaging Program

By opting in, you agree to receive follow-up messages about our services, including consultation reminders, industry insights, and occasional promotions. We respect your time and won’t spam you. Message frequency varies. Reply STOP to opt out at any time.

You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or reach out directly to hello@remoteae.com or call +1-866-721-9692.
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
For privacy-related inquiries, please refer to our Privacy Policy.

13. Contact Information

For questions or concerns regarding these Terms, contact us at:
📧 Email: hello@remoteae.com
📞 Phone: +1-866-721-9692
📍 Address: 1 Washington Mall #1005 at Government Center, Boston, MA 02108